Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Due to the nature of our products and shipping process, we do not require items to be physically returned. If your order arrives damaged, defective, or incorrect, contact us at vitalcorestore20@gmail.com with photos of the issue, and we'll issue a refund or replacement — no need to ship anything back.

You can always contact us for any return question at vitalcorestore20@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

Sale items and gift cards are not eligible for return.

Exchanges

If you'd like a different item, contact us at vitalcorestore20@gmail.com to arrange a refund, then place a new order for the item you want.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, customers have the right to cancel their order within 14 days of receipt, for any reason, without justification. As with standard returns, we do not require the item to be physically shipped back — contact us at vitalcorestore20@gmail.com to request a refund under this policy.

Refunds

Once your return or refund request is approved, you'll be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval, contact us at vitalcorestore20@gmail.com.